CUSTOMER SUPPORT

DO YOU HAVE QUESTION PLANNING YOUR GATE AUTOMATION?

PLANNING YOUR GATE AUTOMATION?


We have put together some information for you to consider and a series of questions for you relating to your property, the gate to be automated and how you intend you use it. These questions should help you decide which gate kit, accessories, access control/intercom system and safety features are most suitable for the property and your needs – we hope this helps! 

 

TAILORED CUSTOMER CARE

customer helpWe are convinced that business is made between people.

This is the reason why it is essential to emphasize courtesy, kindness and esteem in the contact with our customers. Customer shall feel comfortable by us. We want to provide best service and immediate answer to all demands. Our technicians are reachable 7/24 always at your disposal to assist you for any inquiry.

Skilled technicians always reachable 7/24

ANY QUESTION? CONTACT US ANYTIME

We speak: English, German, French, Italian, Spanish, Russian 

E-mail: info@ducatihome.it

Phone: +39-335-1022019

 

PROBLEMS  DURING OR AFTER INSTALLATION?

  • First contact  us to describe your problem.
  • keep on hand the model of your opener, and date of purchase.
  • Our technicians will immediately will guide you to solve your issue

 

THE PRODUCT NEEDS TO BE REPLACED/ EXCHANGED ? 

Before shipping back the product for repair/replace contact us and describe your problem.

We will tell you which component has to be returned to us for check and repair/replacement. 

Then return the product/component to be replaced/repaired under or out of warranty  to the following address:

DUCATI HOME AUTOMATION
Automazione cancelli
via Cassani snc
Fidenza ( Parma) Italy

 

Attention:

  • we recommend an insured shipment by courier to monitor shipping. contact us to learn more. The responsibility for any damage caused during transport can not be charged to the manufacturer who will verify the applicability of the warranty on the product in the state in which it will be delivered.
  • Make sure to protect the product with a well-done packaging.
  • Attach the purchase receipt to at least all your contact data ( name, surname address, phone, e-mail address) within the package. 

ANALYSIS, REPAIR OR REPLACEMENT

    • Within 3 days from receiving, the product will be checked and tested to ensure consistency with the warranty conditions.

    • You will be contacted and informed of the results.

    • In the case of product out of warranty, we will quote the cost for the repair or replacement of parts.

    • The products under warranty will be repaired or replaced free of charge.

    • The after sale service is treated by the manufacturer.

     

    Read our Installation Manuals: Learn more...

    Watch our Installation videos: Learn more....

    Limited manufacturer warranty policy. Learn more...

    Want to return  your product for exchange or refund? Learn more....


     
     

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