Shipment & Delivery

WE DELIVER WORLDWIDE TO YOUR DOOR

From Italian Manufacturer's facility to your door directly !

We fast ship worldwide

We offer Express delivery as a standard to provide our customer fast delivery anywhere, anytime. We ship by major express couriers directly from our central logistic warehouse located in Parma, Italy directly to your door. Special shipment can be arranged for Professional accounts starting from half pallet up to full container

Ex work delivery can be also arranged upon request if you wish your order to be loaded by your own forwarder

SHIPMENTS

Shipment cost is calculated at checkout and it's based on order weight and country of delivery.

70 % of orders are dispatched within 24h.

15 % of orders are dispatched within 24h.

We work hard to ensure most of the orders placed on business days before 11 AM, will be dispatched within 48h. Orders placed during weekends or official public holidays will be prepared from the first following business day.

At particular times of of the year, or for special orders we reserve the right a maximum delay of 10 working days to process your order.

DELIVERIES

Estimated shipping time is between 2-5 business days, depending on destination.

DUCATI HOME AUTOMATION is not liable for any delays in delivery due to weather, remoteness of location, etc. All efforts will be made by DUCATI HOME AUTOMATION to ensure that packages arrive on time as ordered, but we cannot guarantee delivery time. We ship worldwide, nevertheless if the price for a specific destination is not automatically displayed on the site, please send us a quote inquiry.

INSURANCE

Goods are traveling under the responsibility of the the buyer. Additional insurance coverage can be required to protect the buyer for any damage or loss of the goods.

TRACK YOUR ORDER ONLINE

Tracking number is provided by email, by which the customer can track the location of his order on the website of the courier. You can also check anytime where's your order from inside your account: you'll be directly connected to the courier's updated status! Easy and smart way to follow your order delivery in real-time!

( Update august 2019)

========== TRACKING ORDER ============

FOLLOW YOUR SHIPPING

( BARTOLINI /BRT/DPD express courier)

Each order is associated with "temporary" parcel number

(in the BARTOLINI this number is called ID COLLO),

To find out this tracking number, sign in to your account on the site where you purchased the product and check the ID COLLO number associated with your order.

Warning: if you have bought without creating an account, it is not possible to follow the status of your orders online.

You will have to wait for the e-mail tht will be forwarded to you by the courier. This message will be sent to you as soon as the parcel is registered by the courier’s offices.

For BARTOLINI (BRT), access this link https://vas.brt.it/vas/sped_numspe_par.htm

Enter your number in the corresponding “ID COLLO" box and click on "RICERCA".

The following page contains the info with also the final international shipping number DPD (DPD is the name of Bartolini for Europe) With the DPD number you can check the delivery status also on the DPD website https://www.dpd.com/tracking

Warning:

If the parcel has already arrived at the Bartolini mail management, you will find the details of the delivery tracking with updates on the expected time and delivery date.

If no results appear, do not worry, this means that your order is still being processed or has been delivered to Bartolini's van, but has not yet arrived at the branch. Please wait and try again.

Info: when Bartolini registers the package in the branch, he will automatically send you an e-mail informing you of the delivery.

You will find the manuals, as well as videos that will be of fundamental help when installing the product.

Help about your Shipment tracking number:

For any questions regarding shipping and deliveries

write to info@ducatihome.it or call us,

only after anticipating your request by email,

in office hours at 0039-0524-527967.

WARRANTY

https://ducatihome.it/pages/warranty

RETURN & REFUND

https://ducatihome.it/pages/return-refund

AFTER SALE SERVICE